Customer Support Services

We process orders for multiple channels

To assist and guide your end customers, we have an engaging team that are able to process orders via the following methods:

• Postal orders: we receive mail orders on a daily basis via our dedicated PO addresses.
• Telephone orders: through a dedicated phone line by client, we are able to take orders over the phone.
• Orders via email: through a branded customer inbox.

We are also here to support your customers everyday queries such as product questions, delivery queries and order amendments. Our friendly team can help free your time so that you can focus on other areas of your business.

We are integrated with major payment platforms

We efficiently and securely process your customers’ payments in multiple ways to trigger their fulfilment requirements, in turn driving your revenue stream.

• Payments are taken via accredited payment platforms to ensure PCI compliance. We are able to integrate with your payment platforms as well as setting up new payment gateways on your behalf.
• Cheque payments are also processed and banked on the client’s behalf upon receipt.

We are able to set up a bank account specifically for your needs, bank cheques and reconcile on a regular basis.

No matter what the query is, we’re on hand to help

Our customer service team is fully embedded with our distribution team and integrated with the multiple carrier solutions we offer. Using the latest technology, they are well positioned to provide fast and knowledgeable updates for your customers on their orders, and support any returns requirement.

Our support services team can also provide a service to support your everyday product queries

Our team will invest time understanding your proposition and product details, so they are able to knowledgeably answer any queries your customers may have.

We are onhand to make your customer experience as smooth and easy as possible. We want to ensure that your customers leave our team with a positive experience and a desire to return at a later date.

The team are also here to support promotional uptake, upselling and buying suggestions to enhance your sales growth.

Capturing customer data on your behalf

We capture anything from a simple membership number to a customer's full address for you to be able to send out product, promotional material or literature.

We also process returned mailings to help with GDPR compliance when customers want to be removed from a mailing list. We capture the data through an “in-house” database which has a number of reports for our client’s to generate, in order to access the data.

Significant experience at receiving and making outbound calls to promote goods and products

We help convert these interactions to drive revenue for your business. We provide dedicated phone numbers for promotions, which can be set to run at specific times with automated routing messages.

Our friendly team is also on hand to help your customer’s enter competitions and order goods, as well as making outbound calls to inform winners and award prizes.