Ecommerce Fulfilment

Experts in partnering with you to deliver all your fulfilment needs

Our quick and simple onboarding process gives you time to focus on driving your business forward. SKU Logistics have significant experience integrating with multiple digital order systems and connecting clients with a broad range of carrier options for both B2B and B2C in the UK and the rest of the world.

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Ecommerce fulfilment team
End-to-end process

From integration to delivery, and everything in between

SKU Logistics offers a full range of ecommerce logistics support; from order receipt and storage of goods for pick packing, to despatching to your customers. All underpinned by technology which allows you full transparency of both your inventory and your customer’s order status.

Shopify
Amazon
Magento
Woo Commerce
Fulfillment by Amazon
+ more
Royal Mail
DPD
Evri
FedEx
Yodel
+ more

A quick onboarding process and integration with multiple systems for domestic and international fulfilment

From the first point of contact, we will engage with you to understand your detailed requirements and from there will tailor:

  • Your system integration requirements
  • An appropriate end to end logistics solution
  • A full commercial proposal
Ecommerce fulfilment

Ability to receive a wide range of products across multiple sectors

We have significant experience supporting a broad range of customers and handling diverse product ranges, from small items to large bulky products.

Our simple ‘booking in’ process for suppliers allows flexible receipt of products, from UK hauliers and carriers, as well as shipping containers from overseas.

We also have a comprehensive quality assurance and checking process for inbound goods, and provide clients with full transparency of their inventory status.

We will fast track any product to fulfil out of stocks and back orders.

Fulfilment goods in

Over 10,000 pallet storage locations, across 2 distribution centres 

We have secure, dynamic and varied storage solutions to meet every need. Our storage locations are then tailored to ensure they are appropriate for the product attributes.

Utilising our ‘Warehouse Management System’, we optimise your inventory flows and availability, ensuring we fulfil all your customers’ orders whilst giving you full transparency of your stock.

Warehouse storage for fulfilment

A highly experienced team using state of the art technology to fulfil your customers orders

With a pick accuracy of 99.9%, driven through individual product and location barcode scans, we are proud of the quality service we offer. Through our established processes and fully integrated warehouse management system, we are able to pick a multitude of varying orders in a very accurate, timely fashion.

We have the ability to scale up the operation and during peak periods, we are still able to maintain a high standard of service with the same commitment and care.

Ecommerce fulfilment order picking

Ability to facilitate the secure packing of a diverse range of products 

Our teams have significant experience of packing a diverse range of products and understand the importance of this stage in the supply chain process.

Quality assurance checks are undertaken at this stage in the process to ensure your customers receive their orders securely and accurately

We constantly work with our clients on the packaging requirements for their goods in transit for the final mile, and are always keen to support sustainable solutions.

Ecommerce fulfilment order packing

We work with multiple carriers offering both UK and international delivery solutions

One of our key strengths is the integration with many parcel delivery services offering our clients and end customers both express and standard delivery options.

We support ecommerce customers by tailoring a delivery service to complement their businesses proposition and have a large portfolio of delivery partners offering multiple options for the end customer, to ensure a cost effective and reliable delivery solution.

Whether it is through a mail, courier or pallet network, we have daily collections from a wide range of providers offering both domestic and international options.

This ensures we can cater for a range of product dimensions and communicate with the end customer on the order status from despatch to delivery.

Ecommerce order despatch

We offer a comprehensive process with sophisticated systems to trace returns

We have dedicated space in our distribution centres to receive and process returns on behalf of our clients, for both courier and end customer parcels.

We support the whole process, from arranging or recommending return couriers, to sorting and quality assurance checking upon receipt.

With a swift process and a committed team, we are able to work with clients effectively to resolve and process returns queries.
Our management portal logs the returns and then we work with our clients to determine next steps - whether that be to return to stock, quarantine as damaged or resend to the customer.

Ecommerce fulfilment of returns
For you

Account management

Our devoted account management team provides a personal and interactive partnership, always on hand to support your everyday needs. With a wide range of experience, they help problem solve and manage the day to day end-to-end process, from order management to chasing delivery queries.

For your customers

Customer services

We have a friendly, polite and professional customer services team that offer a range of services, including the processing of mail, telephone and email orders. They are also on hand as a key contact for end customers dealing with a wide range of delivery and product queries.

Ecommerce customer support service
Best in class systems

Real-time transparency of inventory and orders

Our online portal gives you full transparency along the fulfilment journey with us, 24/7.

  • Real-time inventory stock levels
  • Order status updates from pick and pack, through to despatch
  • Courier tracking information
  • Comprehensive reporting suite
  • In addition, orders can be placed directly on the portal and sent straight to the warehouse for processing.
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Proud to provide an efficient, quality service

SKU Logistics helps fulfil orders for your products and materials, so they can be delivered to your end customers in the most cost effective way. Our experienced warehouse, account management and customer service teams, coupled with best in class systems, can solve problems, leaving you to focus on developing your business further.

5,000+

Orders a day despatched

10,000+

Storage locations

55,000+

Pick locations

99.8%

Pick accuracy

A friendly word

"We have been working with SKU since the end of 2014 for our book despatch campaigns and nothing is too much trouble. A pleasure to deal with!"

- Malcum Brewer, Project Manager, UBT (EU) Ltd

Your fulfilment partner

Contact us to discuss an ecommerce fulfilment solution

One of our friendly team will respond to you within 24 hours.

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Why partner with SKU?

We're experts in delivering exceptional end-to-end fulfilment services for clients

At SKU Logistics, we care about the service we offer our clients and are proud to deliver a personal touch - ensuring high level performance across the board, for a diverse number of sectors. Our experienced team is dedicated to ensure products are delivered to the end destination in the most cost effective and accurate way. We pride ourselves on being an extension of our clients business and work in partnership to offer ongoing solutions and continuous improvements to both processes and technology.

Ecommerce fulfilment partner

We care about delivering for our customers

Our customers are important to us and we strive to improve their business by delivering a seamless fulfilment solution.

We collaborate with you, to ensure the best results

We like to speak and engage with our customers regularly to review performance, problem solve and offer advice.

We’re driven and always improving

Our "can do" attitude, enthusiasm and energy drives us to consistently challenge processes, delivery solutions and system enhancements in the most cost effective way.

A friendly word

"We have been working with SKU since the end of 2014 for our book despatch campaigns and nothing is too much trouble. A pleasure to deal with!"

- Malcum Brewer, Project Manager, UBT (EU) Ltd

Contact us about your e-commerce fulfilment

Leave us your details, then one of our senior account team will call you back to understand your requirements and how we can support you.

01420 525 500
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